How should a CCAR coach handle telehealth ethically and effectively?

• A. Require in-person sessions only and ignore privacy concerns.
• B. Ensure privacy, obtain informed consent for telehealth, verify client identity, maintain secure platforms, and adapt engagement strategies for remote interaction.
• C. Use any platform regardless of security as long as it logs the session.
• D. Discontinue telehealth and switch to text messages only.

Answer: (B)

Ethical and effective telehealth in CCAR coaching centers on protecting confidentiality, securing informed consent, and maintaining solid engagement even when not in person. The best approach is to obtain explicit consent for telehealth, verify the client’s identity, use a secure, privacy-conscious platform with encryption and access controls, and adapt engagement strategies for remote interaction. This combination keeps client information safe, honors their autonomy, and preserves the quality of coaching through remote sessions.

Why the other options don’t fit: requiring in-person sessions and ignoring privacy undermines confidentiality and access, which are fundamental to ethical practice. using any platform regardless of security, even if sessions are logged, risks leaking sensitive information and violates privacy protections. discontinuing telehealth and switching to text messages only removes the dynamics of video engagement and can introduce new confidentiality and safety concerns.